Customer Service Manager | Leading Logistics-tech Platform

From 4 to 8 year(s) of experience
₹ 8,00,000 - 12,00,000 P.A.

Job Description

Roles and Responsibilities

To get transparent and quick status update, apply on:https://rb.gy/zjiggg


Work with a new-age, reliable logistics platform aiming to disrupt on-time delivery with ultimate efficiency! Read more.

Our client is a leading intra-city delivery solutions provider, that focuses on sorting out the largely unorganised logistics space in the country. It is also an aggregator of inter-city mini trucks and large transport vehicles for the Retail, Ecommerce and FMCG sectors. Their app is a platform used by their clients and truck owners, providing GPS enable vehicles, 24X7 support, economical pricing and multi-capacity loaders. Truckers can use their location and choose their transport jobs, while the companies get to pick the drivers as per their ratings.

With a fleet of over 44000 trucks and clients like Britannia, Bisleri, Amazon, Flipkart, Metro CashnCarry, Gati, Delhivery and more, the 5-year old platform has raised over $20Mn across multiple funding rounds. Founded and led by IIT-KG alumni, the company has operations in major cities across the country and looking to make inroads in other sectors and verticals.

As a Customer Service Manager, you will be responsible for owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs.

What you will do:

  • Coordinating with internal (operation, sales) and external stake holders (Client POC)
  • Ensuring that customers receive the quickest service possible
  • Assisting representatives in handling disappointed customers
  • Determining a course of action to resolve customer problems
  • Training newly hired customer service representatives



Desired Candidate Profile

What you need to have:

  • Graduates from tier 1/2 engineering / management colleges
  • 3-5 years of experience in B2B Client Servicing
  • Proven track record of handling escalations
  • Team handling and monitoring capabilities
  • Ability to adapt quickly to a new environment     



Education

UG:B.Tech/B.E. in Any Specialization

PG:MBA/PGDM in Any Specialization

Company Profile

Unnati

Our client is a leading intra-city delivery solutions provider, that focuses on sorting out the largely unorganised logistics space in the country. It is also an aggregator of inter-city mini trucks and large transport vehicles for the Retail, Ecommerce and FMCG sectors. Their app is a platform used by their clients and truck owners, providing GPS enable vehicles, 24X7 support, economical pricing and multi-capacity loaders. Truckers can use their location and choose their transport jobs, while the companies get to pick the drivers as per their ratings. With a fleet of over 44000 trucks and clients like Britannia, Bisleri, Amazon, Flipkart, Metro CashnCarry, Gati, Delhivery and more, the 5-year old platform has raised over $20Mn across multiple funding rounds. Founded and led by IIT-KG alumni, the company has operations in major cities across the country and looking to make inroads in other sectors and verticals.
Company Info
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View Contact Details+

Recruiter Name:akshay@myunnati.com

Contact Company:Unnati

Reference Id:JB-2037

Website:https://rb.gy/zjiggg

Salary:

8,00,000 - 12,00,000 P.A.

Role Category:

Customer Success, Service & Operations - Other

Role:

Customer Service

Employment Type:

Full Time, Permanent