Lead- Customer Care | Fin-tech For Bharats Uncharted Mkt | GGN

from 5 to 8 year(s) of Experience
₹ 5,00,000 - 10,00,000 P.A.

Job Description

Roles and Responsibilities

To get transparent and quick status update, apply on : : https://rb.gy/todo6i


Are you excited to work with one of the fastest growing Fintech companies? Read on to know more.

Our client is a Financing and Credit Improvement platform. They offer an instant revolving credit line for labourers and blue-collar workers, with an aim to improve the financial health of such workers in India. They help them to get short term cash, build their creditworthiness and connect them to the mainstream financial world. The company ties up with leading digital platforms and updates information about their earnings through their app while their digital infrastructure ensures a seamless lead and payout, and thereafter a repayment schedule.

With 12 digital partners, over 12000 users and more than a lakh app downloads, the company has been growing constantly for the past 2 years. The founders are alumnus of MDI and IIT-D, with immense experience in the tech and finance world, and can boast of partner clients like Swiggy and Grofers.

As aLead-Customer Care, you will be leading a team of representatives who will be driving sales, customer care, eMandates, ratings etc.

What you will do:

  • Training new team members and helping them understand about their loan & pay later product such as time of EMI deduction, EMI amount, how to apply, documents to share etc.
  • Training team members who will also be responsible to call customer and influencing them for better ratings on Play store
  • Building right reports to measure the performance of each process
  • Running SMS campaigns, OVB campaigns etc.


Desired Candidate Profile

What you need to have:
  • 5 years of work experience in a similar role
  • Should understand MIS reporting and be hands on
  • Structured communication (in Hindi & if possible in English)
  • Should be good in writing structured emails
  • Should have led team of 10 members previously
  • Team Player and strong work ethics
  • Perseverance
  • Energetic & Positive attitude
  • Go getter instinct



Education-

UG:Any Graduate

Company Profile

Unnati

Our client is a Financing and Credit Improvement platform. They offer an instant revolving credit line for labourers and blue-collar workers, with an aim to improve the financial health of such workers in India. They help them to get short term cash, build their creditworthiness and connect them to the mainstream financial world. The company ties up with leading digital platforms and updates information about their earnings through their app while their digital infrastructure ensures a seamless lead and payout, and thereafter a repayment schedule. With 12 digital partners, over 12000 users and more than a lakh app downloads, the company has been growing constantly for the past 2 years. The founders are alumnus of MDI and IIT-D, with immense experience in the tech and finance world, and can boast of partner clients like Swiggy and Grofers.
Company Info
View Contact Details+

Recruiter Name:akshay@myunnati.com

Contact Company:Unnati

Reference Id:JB-1698

Website:https://rb.gy/todo6i

Salary:

5,00,000 - 10,00,000 P.A.

Role Category:

Back Office/Web/Transaction Processing

Role:

Team Leader -(Technical)

Employment Type:

Full Time, Permanent