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How to hire for a Technical Support?

 Summary: Technical support workers manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.  Technical Support Officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. Moreover, Technical Support Officers need to talk to customers directly, as well as create written documentation, Read more [...]